Refund policy
Last updated: July 2026
At The Essential Roti, we hope you love what you receive. If something isn't quite right, we're here to help.
Returns
We accept return requests within 7 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unworn, unwashed, and unused.
- Be in its original condition with all tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
For hygiene and quality reasons, we are unable to accept returns for:
- Products that have been worn, washed, altered, or damaged after delivery.
- Items returned without original tags or packaging.
- Gift cards (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.
Exchanges
If you received a product in a different size or a defective item, please contact us within 48 hours of delivery.
Subject to stock availability, we'll be happy to arrange an exchange.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with:
- Your order number.
- Clear photographs of the product.
- A brief description of the issue.
We'll work with you to resolve the issue as quickly as possible.
Return Shipping
If a return is approved, we'll share instructions for sending the item back.
Unless the return is due to a damaged, defective, or incorrect product, the cost of return shipping may be borne by the customer.
Contact Us
For any questions regarding returns or refunds, please contact us at: